Exploring social business strategy

As I discussed in my last post, I’m intrigued about the idea of exploring how customers engage with brands on Facebook. I’ve started compiling some data with the hope of coming up with some interesting metrics. While there are still a lot of details to iron out, I thought I’d toss up a few ideas [...]

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For years marketers have been hearing the famous quote that “advertising on TV is like admitting you don’t know who your customers are.” In this light, diverting such ad spend towards things like Facebook seems like a compelling alternative. However, I’m increasingly thinking that “advertising on Facebook is like admitting you don’t know who your [...]

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Very observant readers may note that this post has some striking similarities to what I wrote about three months ago – the collaborative experience economy. What I tried to do then was connect the “four forms of theater” idea from Pine & Gilmore’s “The Experience Economy” with the principles of wikinomics – hence the name [...]

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