Exploring social business strategy

The proper metrics for social media have always been difficult to pin down, but I think there’s been an interesting cycle that’s emerged over the last few years. Before twitter exploded in popularity, comment counts on blogs were often used as a crude measure of community engagement  – the number of people willing to take [...]

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Last week I wrote about the Motrin Mom fiasco, and then spent a fair bit of time thinking about the best way for a company to respond to the backlash that can so quickly emerge in the blogosphere (My favorite idea was a “You think you have a headache? You should see what we’ve had [...]

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I love it when my work and personal life serendipitously collide – as has happened today in a very interesting way.
I’m blessed with having a wonderful 7-month old daughter at home, and her equally wonderful mother taking care of her. The latter has some very strong opinions on parenting, and in particular when companies try [...]

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It seems that hardly a day passes without a journalist trashing the blogosphere – and for some reason it tends to happen most often when someone is writing about sports. Christie Blatchford is among the most recent – see “I’m not blogging this, mark my words” on the Globe and Mail website. While I’ve written [...]

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Very observant readers may note that this post has some striking similarities to what I wrote about three months ago – the collaborative experience economy. What I tried to do then was connect the “four forms of theater” idea from Pine & Gilmore’s “The Experience Economy” with the principles of wikinomics – hence the name [...]

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A little while ago I wrote a two-part series called “Looking into the blogosphere through a sporting lens” (part 2 is here). The purpose of the series was to look at some questions underlying a Costas Now program, which itself was supposed to be an insightful look at the role of the blogosphere in relation [...]

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I had the pleasure of being on a blogger panel with Sean Moffitt last week, who (among other things) is the author of the always insightful Buzz Canuck blog – a must read for people interested in word of mouth marketing and developing “wiki brands”. I think wikinomics readers might find his May 16th post [...]

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For the last couple of weeks the blogosphere has been abuzz about a little piece that was on Costas Now. On the program a professional athlete (Braylen Edwards), the creator of a Deadspin (Will Leitch, representing the blogosphere), well-respected TV sports commentator (and host) Bob Costas, and Pulitzer Prize winning writer (and creator of Friday [...]

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